How can a dental hygienist effectively resolve a dispute with a patient regarding treatment?

Effective resolution of a dispute with a patient regarding treatment often involves open communication and, if necessary, mediation. Involving a neutral third party, such as a mediator or the dental board, can help facilitate a constructive dialogue between the dental hygienist and the patient. This approach encourages understanding and promotes a resolution that is acceptable to both parties, which is crucial in maintaining the patient's trust and confidence in their care.

Communication is key; it allows for the clarification of misconceptions, ensures the patient feels heard, and helps in explaining the rationale behind treatment recommendations. Mediation can provide a framework for resolving disagreements in a professional setting, making it a valuable strategy in conflict resolution within dental practice. This method aligns with ethical obligations to provide patient-centered care and maintain professionalism in all interactions.